I have to admit I get tired of the cliche that “my business is different”. Well yes, it is, if you are referring to what you make or do, even how you do it. But, if we are talking about fundamental management issues and business rules, no it is not.
Certain rules just can’t be broken. For example, if you want people to behave like adults, treat them like adults. If you want to be around a long time, think long-term in all your decisions. If you want to provide excellent service, then think from the client’s perspective.
It’s really not that difficult. Use your common sense and put in some hard work! The benefits will be there. I am just sick of listening to clients use whatever excuse they can find so they don’t have to change. Why ask for help if you don’t want to hear it?
My opinion? Maybe if you were open to change you wouldn’t have to be speaking to me in the first place!
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